Manage Your Booking

Have these details ready

• Your Tripmakers booking reference (from your request or confirmation email);
• The airline confirmation code (PNR) and e-ticket number, if your ticket has been issued;
• The lead traveller's full name and the email address used for the booking.

Ways to reach us

Changes and cancellations

What can be changed, and what it costs, depends on the airline's fare rules. Many low fares cannot be refunded, and changes may involve an airline fee plus any difference in fare. We will tell you the full cost before we make any change. See our Cancellation & Refund and Refund Policy pages.

Free cancellation within 24 hours

For flights to, from or within the United States booked at least 7 days before departure, you can usually cancel within 24 hours of booking for a full refund, under US Department of Transportation rules. Contact us as soon as possible within that window.

Check-in, seats and bags

Once your ticket is issued, you can also manage check-in, seats and baggage directly on the airline's website using the airline confirmation code. Optional extras bought from the airline are charged by the airline.

Schedule changes

If the airline changes your flight times, we will contact you by email or phone with the options the airline offers. Please make sure your contact details are correct.